Completing the verification process on Crypto.com is essential for accessing its full range of features like trading, withdrawals, and crypto purchases. But for many users, the journey hits a snag when the platform throws up a verification error. These rejections are often confusing and frustrating, especially when you're unsure about what went wrong.
In this guide, we’ll break down the common causes of Crypto.com verification errors, provide clear steps to fix them, and show how to avoid them in the future.
Crypto.com follows international compliance standards, including KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. To meet these, the platform requires users to verify both their identity and residential address using government-issued documents and valid proof of address.If the submitted documents fail to meet certain requirements—such as clarity, validity, or consistency—you may experience a crypto.com verification failed error.
Understanding the most common mistakes can help you correct issues quickly and prevent repeated failures.
Low-quality document images with poor lighting, shadows, or missing edges are likely to be rejected. Ensure all text is clearly visible and nothing is cropped.
Submitting an outdated passport or ID card is one of the most frequent causes of failure. Always check the expiration date before uploading.
Make sure the name and address on your documents exactly match what you enter in the app. Even small discrepancies can result in rejection.
Crypto.com requires specific file types and sizes. Uploading a corrupted or unsupported format can automatically fail the verification.
Many users experience the crypto.com proof of residence error due to submitting documents that don’t meet the criteria. Utility bills, bank statements, and official government letters are accepted, but they must include your full name, address, and a date within the last 90 days.
If your verification attempt failed, follow these steps to troubleshoot and fix the issue:
Acceptable documents include:
Make sure the document is not expired and all fields are legible.
To avoid the crypto.com proof of residence error, use a document like:
Ensure it includes your name, full address, and is dated within the last 3 months.
Make sure the name and address you type into the app match exactly what’s on your ID and address document. Use official formatting (e.g., “Apt” vs. “Apartment”).
App glitches can sometimes interfere with uploads. Make sure you're using the latest version of the Crypto.com app, then restart it before submitting documents again.
If you've followed all the steps and still face issues, reaching out to customer service is your best option. Though many users try searching for a crypto.com support phone number, it’s worth noting that Crypto.com doesn’t provide phone-based customer service.
The support team typically responds within 24 to 48 hours and can escalate your case for manual review.
Taking the time to do it right the first time can save hours—or even days—of delay.
Crypto.com’s verification process is in place to ensure user safety and regulatory compliance, but it can be challenging when errors arise. Whether it’s due to blurry documents, mismatched information, or a crypto.com proof of residence error, most issues can be fixed with a bit of care and patience.